Special Districts and Utilities continue to operate during the COVID-19 pandemic, and many are providing support for those in need during the crisis.
Carpinteria Valley Water District
The CVWD office is currently closed to walk-in customers but will remain open to assist customers and conduct business by telephone. Public meetings will be held telephonically until further notice. Agendas and details on how to participate are available online.
On April 2 Governor Gavin Newsom signed an executive order that will restrict water shutoffs to homes and small businesses while the state responds to the COVID-19 pandemic. Water will also be restored for occupied residences that may have had their water shut off as of March 4, 2020, which is when the Governor proclaimed a state of emergency due to COVID-19.
Carpinteria Sanitary District
The public counter at the District’s Administration Office is closed, but the district is functioning with limited staff. Call (805) 684-7214 during regular business hours if you need assistance and they will do their best to assist you.
The District has also issued a public request: “For our collection system and our treatment plant to function reliably, it is critically important that our customers do not flush any disinfectant wipes or any other wipe products, even if they are labeled ‘flushable.’ Also, please do not flush paper towels as they do not break down and can clog sewer pipes.”
Southern California Edison
Southern California Edison has suspended service disconnections for nonpayment and is waiving late fees for residential and business customers impacted by the COVID-19 emergency.
Southern California Gas
Service disconnections have been suspended until further notice; no customer will have their natural gas turned off due to non-payment. SoCalGas branch payment offices are closed to the public, but there are several methods available for paying bills including online or drop off at 134 East Victoria Street in Santa Barbara. Small business late fees will be waived.
Through mid-May, Spectrum will not terminate service or charge late fees for residential or small business customers who face difficult economic circumstances related to the COVID-19 pandemic.
COX Communications is providing relief offerings to support customers during the pandemic, including no service termination for residential or small business customers and waiver of internet or telephone late fees. Also Cox offers discounted packages, suspended data usage overage charges, and increased support for Connect2Compete, the low-cost high-speed internet service for families with school-aged kids enrolled in low income assistance programs.
Utility Discounts (CARE & FERA)
Customers who have lost their income should call their utility today to receive a 20 to 35% discount on their bills through the California Alternate Rates for Energy (CARE) program and/or the Family Electric Rate Assistance (FERA) program. In the City of Carpinteria, residents should call Southern California Edison at 1-800-950-2356 and Southern California Gas at 1-877-238-0092 to find out more about this program.
Normal operations, including recycling.
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